Your project lead will recommend a training schedule, customized around the software you purchased and when you plan to use it. We employ a "train-the-trainer" philosophy, in which we instruct key people from your school to a level at which they will be comfortable sharing their knowledge with the rest of your school community. Most of your initial training will take place three to four weeks before your site launches or your software goes live. Training is typically conducted via a Web conferencing tool, in which participants can follow the instructor as he or she moves around his or her screen. On-site training is available on request, whether the project lead travels to your school or members of your school's Web team come to WhippleHill.

After your initial implementation, training can continue via our Support group, weekly Webinars conducted by our product managers and in sessions at our annual User Conference.